Last Updated: November 13, 2025
By using our freight forwarding, customs brokerage, warehousing and transportation services, you agree to these Terms and Conditions.
1. Services
We provide logistics solutions including imports, exports, transit, warehousing, and customs clearance. All services are subject to availability, carrier terms and applicable laws.
2. Quotes and Pricing
- Quotes are valid for 30 days unless stated otherwise.
- Final charges may vary due to fuel surcharges, customs duties or weight/volume discrepancies.
- Payment is due within agreed terms; late payments incur 1.5% monthly interest.
3. Client Responsibilities
- Provide accurate shipment details, documents, and declarations.
- Ensure cargo complies with export/import regulations.
- Notify us of hazardous or restricted goods in advance.
4. Liability and Insurance
- We are not liable for delays due to customs, weather, or force majeure.
- Cargo insurance is optional and must be requested separately.
- Maximum liability per shipment: $100/kg unless higher value declared.
5. Tracking and Claims
- Tracking numbers are provided upon request.
- Claims for loss/damage must be filed within 7 days of delivery with supporting evidence.
6. Governing Law
These terms are governed by the laws of Malawi. Disputes will be resolved in Lilongwe courts.
Contact us for clarification. We reserve the right to update these terms.