Last Updated: November 13, 2025
We are committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information when you use our website and freight services.
1. Information We Collect
- Personal Details: Name, email, phone and company when you contact us or request a quote.
- Shipment Data: Tracking numbers, addresses, cargo details and customs documents.
- Website Usage: IP address, browser type and pages visited via cookies.
2. How We Use Your Information
- To process shipments, provide tracking and manage customs clearance.
- To communicate updates, quotes and service notifications.
- To improve our website and prevent fraud.
3. Data Sharing
We share data only with:
- Trusted carriers and customs authorities.
- Service providers (warehousing, IT) under strict confidentiality. We never sell your data.
4. Security
Your data is stored securely with encryption and access controls. Tracking numbers are masked in public views.
5. Your Rights
- Access, correct or delete your data upon request.
- Opt out of marketing emails anytime.
- Contact us for privacy concerns.
We comply with Malawi data protection laws and international standards.